Zendesk: Needs a bit more Review

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Needs a bit more
Great app for when I'm on the go, but needs the ability to turn on push notifications for new unassigned or updates on your assigned tickets. Also looking up by ticket number and macros would be awesome
Chet_Steadman on Oct 21, 2010 for Zendesk
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Needs file attachment support!!!
Many times our staff sends screenshots of error messages, and I don't understand why accessing these file attachments isn't supported. I would have given 4 or 5 stars if it had this capability, so hopefully it's coming soon. When you provide application support to a large staff, this it a must have. UI could be refined too, but it's a good start. Rob
Ribar on Oct 8, 2010 for Zendesk
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Getting there
I'm a 3GS user, so not experiencing the iPhone 4 meltdown, but macro support and searching would make this great instead of good. Also, it would be nice if it could auto-refresh every time you entered the view list page - having to hit refresh is kind of annoying.
Soundkweli on Sep 5, 2010 for Zendesk
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not much use
Unless you pay the company, the app alone is not of much use
nhchung on Aug 11, 2010 for Zendesk
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It's a start
Working on iOS 4 now, but it is in general lacking a few key things that would be needed to make it useful: 1. Let me pull up a ticket by number. I'm an engineer, most of the time our support staff don't assign me tickets, they email and ask me to look. 2. Access to our macros. We have lots of them that cover lots of scenarios, including requests for information with detailed guides on how to get it. 3. A serious UI rethink, especially on the ticket view. Rather cumbersome to work in that view.
C Abbey on Jul 20, 2010 for Zendesk
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OS 4
Any plans to support OS 4? App just closes when you use it.
ItalianSausage on Jul 1, 2010 for Zendesk
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