US Airways: Barely useful Review

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Barely useful
As others have pointed out this app is essentially brain dead. It can't remember anything from one screen to the next. It seems someone needs to think about what frequent flyers really want to do. One thing for sure they want is to look up a flight and check in. This alone is a counter intuitive process, app doesn't remember any info from screen to the next. So all in all it's very disappointing. Check in should be clicking a few boxes from the scheduled flights you have, not re entering everything from scratch. This is essentially the worthless mobile redirection from the web site moved into an app which was worthless. I always had to go to the full web site to do anything meaningful
AZDale on Sep 12, 2013 for US Airways
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Not ready for primetime
Compared to delta app, this one is a clustered mess. Boarding pass wallet does not work. Notifications do not work as the show your last flight, not current one. Checking in for a flight when logged in requires you to type in your confirmation number, then your email address just to get a boarding pass. At airport, neither the boarding pass wallet scan code or the mobile boarding pass scan code in email worked and had to print one instead. Again, take a clue from Delta. Less is more and make it simple.
CE_lola on Sep 12, 2013 for US Airways
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Convoluted navigation. Why must you enter the flight number to check in? It is already in the trips section. Why multiple entries of email and other info you already have to get a boarding pass? First shot at using mobile boarding pass failed at security line. Also failed at gate check. The AA app is intuitive and this is NOT!
Joseph CURTIN on Sep 11, 2013 for US Airways
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Unintuitive slop, actually. Complex navigation and the buttons and graphics confusingly highlight and give you the option to "copy" like you're clicking and dragging on a website, not an app. Poor interface for nearly every function. For instance, logging in gave me a confusing "today" or "tomorrow" button as though I had some other flight. Why would I EVER be allowed to pick which day I'm checking in for? I created an account, logged in, found my flight, but despite knowing about my trip, I was asked to enter in my own "frequent flyer" number even though I had seen in a few pages earlier. Again, why and I the one entering it again, When I tried to check in and get mobile tickets, the app tells me I need to select "send them to my phone" once I confirm my email. Ok. It says to click on "Send to smartphone" in a small instructional screen but there was no button to do that after registering. Just get with Passbook guys - this is weak.
Billions on Sep 11, 2013 for US Airways
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Does everything I need
Glad it's finally here. Pulls in my trips when logged in, check in from each flight and change seats and send boarding passes to the boarding pass wallet (+ add to passbook) on the home screen. Nice feature to be able to send boarding passes to the app even when checking in on the website.
Roomney on Sep 9, 2013 for US Airways
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Needs lots of improvement
I love the fact that US Airways finally has an app since i fly them often. However with that said, I find their app really needs improvement. I used the check-in function for the first time today and still did not transfer my reservation correctly. I am very used to using both United's and Delta's app and find them a whole lot easier to use as they 1. Make or Modify existing reservations 2. Select and modify seats on my flight 3. Easy look-up flight status and aircraft I am flying on. (US's ok but doesn't tell you much about the flight) 4. Look at seat maps (United only) to see if you hav an empty seat next to you 5. Check in and manage boarding passes on my smartphone. If the US Airways wants to really improve their app, they should take a page out of Either Delta's or United's, preferably United, and make an easy-to-use yet highly informative app
adolch on Sep 9, 2013 for US Airways
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