The Plain Dealer: Bad App, Poor Support Review

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Bad App, Poor Support
The only thing worse than this app crashing all time when I swipe a page is the BS I receive from support through email. "Just download it again","power off right after you download but before you use it". Really? What's next; download only during a full moon? I use WSJ and NYT among other news apps with no issues. If you want the PD, this is your only choice and that's sad.
Gregg75 on Aug 18, 2013 for The Plain Dealer
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Worst functionality I have encountered - the design team is incompetent and management clueless. Did anyone beta test this monstosity?
Cgny1 on Aug 17, 2013 for The Plain Dealer
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If u hit the X, app never re-loads. Have to delete app and re-install. What a joke!
FormerPDSub on Aug 14, 2013 for The Plain Dealer
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Is this a beta release?
Quirky, slow, and navigation is lame. I guess my local news print is a thing of the past. Farewell PD.
Joesimari on Aug 13, 2013 for The Plain Dealer
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Not prepared
You can't save The Plain Dealer by making me jump through hoops to open it. Three clicks, then it's unresponsive, glitchy and crashes. You should have just paid the developers of The New York Times app to develop yours. Lousy app. Good journalism.
Greenthumblonde on Aug 13, 2013 for The Plain Dealer
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Abysmal App / Constructive Suggestions
While I'm glad that the Plain Dealer is moving towards the future of electronic publishing, this transition to digital content appears to be amateurish. This app is not useable as it exists. Here's why: - Daily paper is a zoomable PDF like format that does not scale to small screens. - At other times it appears to be built with HTML frames. Who does that? - Navigation is abysmal. Here's how to improve: - Study successful news apps and create a similar format. (CNN, USA Today, Huffington Post, etc.). These competitors would be dead in the water if there content was formatted used what you have layed out for us electronically. - Do not reinvent the wheel - copy what works. Do not create some sort of AvantGo looking experience - for the love of god this isn't 1999, we don't have PocketPC's - no one wants to zoom in on PDF esque versions of a newspaper. - Hire an out of town design team to help you develop a top shelf UI. - Do some research and ask some of your technical users to preview your next generation initiatives and give you feedback. - Do A/B testing. - Reduce the number of clicks to get to content. - Don't create an app for multiple platforms until those on one platform think your awesome. - Don't think for a second that the app interface must be so simple and basic and generic just so it can work on multiple platforms. - Quadruple your budget for electronic editions. You're not buying time - you're investing in your own future. - Follow me AT unangst on twitter. Seriously, many of us could go on and would even be willing to help. - Profit
Ummmjgh on Aug 8, 2013 for The Plain Dealer
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