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Zendesk Bad Reviews Page 4

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Zendesk has 207 reviews. Enter your email below and we'll notify you when new reviews are added, so you can comment, share or remove the reviews. This is great for monitoring your apps or the competition's apps
Can't figure out how to respond to a ticket
The interface is the most confusing one I have EVER seen
Bigsmile555 on Dec 23, 2014 for version 3.3.2
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Can't login since last update
Not sure what happened. Can't login now using iOS 8.1.2
thunderwolf2020 on Dec 17, 2014 for version 3.3.2
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Need an update
Pros: connects well with their online "ticket" system and makes it easy to communicate with clients. Cons: badges rarely reset, connection issues, and ticket count doesn't work for all of my views.
jon.s.foley on Dec 14, 2014 for version 3.3.2
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Doesn't support 3rd party keyboards
If you use a third party keyboard, don't bother. Zendesk doesn't support them. This is the official word from their support rep: "Currently, we do not support third-party keyboards in our iOS app. We are currently examining the possibility of adding support to them at a later date."
tabacco on Nov 24, 2014 for version 3.3.2
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Horrible
Not a native app. They don't really have true mobile support.
MuniTolerater on Nov 23, 2014 for version 3.3.2
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Not a native app. Stupid font
Make the app more native for crying out loud. Constantly showing can't connect to zendesk. Please change the font on the iPhone to the same as the iPad. It's hard to read and looks childish. Add swipe left or right actions. Also please add ability to see simple reports. Such as user satisfaction.
POLARISpro489 on Nov 4, 2014 for version 3.3.2
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Crashing on signing in by email
Every time I sign in by email the app crashes. I'd love to sign in by authenticating with Google but hey that just hangs. I'm on an iPhone 5s
ZendeskUser on Oct 24, 2014 for version 3.3.2
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Doesn't Work Unless You're on IOS8
I'm running ios 7 and when I try to sign in with Google it loads a blank page. I downloaded the app on my other phone that's running ios8 and it works. You shouldn't assume everyone is using ios 8 and limit those that aren't from using the app.
sleepy-head93 on Oct 18, 2014 for version 3.3.2
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Can't sign in with a custom keyboard
I had to delete all custom keyboards I had loaded to make the login happen. Not well thought out or tested...only app I've seen with text field location and keyboard responsiveness as all fields got covered by the custom keyboard. Standard keyboard is fine, otherwise the app is nice. Hope I can re-add my custom keyboard after login, but not confident!
jaimefink on Oct 18, 2014 for version 3.3.2
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Federated authentication doesn't work
This looks like it would be useful, but I can't sign into my org, which uses ADFS.
acgetchell on Oct 16, 2014 for version 3.3.2
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