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Mediocre
I like Zendesk very much and it has helped our company create a nice helpdesk. However the app compared to the desktop is no comparison at all. For someone who prides themselves on building a better helpdesk and application it seems like you would match the two side-by-side.
RajunCajun on Aug 28, 2015 for version 3.6.1
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Can't log in
Since update for sso I cannot log in now. Very useful app but now I can't even use it. Please fix asap!!!! Would love to get my tickets while on the road.
flgabe on Aug 26, 2015 for version 3.6.1
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Sigh. Notifications broken again.
About every other release of this application the notifications are broken. Why not just update the status or pull the status from the website or include a clear all functionality. Showing 454 open tickets is not useful.
Tomusersad on Aug 25, 2015 for version 3.6.1
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Bad! Garage
The app keeps crashing. Please fix!
Danie Lyn on Aug 24, 2015 for version 3.6.1
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Always manages to crash
Wish there was a better ticketing system than this
masaiming on Aug 24, 2015 for version 3.6.1
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Still can't merge tickets
Merging tickets is basic. And it still isn't supported. Zendesk is aware of how badly this is needed and still refuses to address the issue. This app hasn't actually been updated since fall 2011.
ChadsReviews on Aug 18, 2015 for version 3.6.1
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Basically garbage unless you are 12 years old
This is a mediocre app. Don't expect the following from the worlds largest help desk company: Vital notifications for all assigned members of a group Light agent notifications isn't even real. Any type of push notification unless you are directly assigned. Constant crashing and a well through out error that pops up one million times when it for some reason can't connect to zendesk (Microsoft azure) servers A child-like font and mediocre interface designed when iOS 6 was new No improvements to the usability of the app since 2011 No way to edit any user or organization fields. Or even VIEW THEM. Again: no push notifications unless directly assigned. You must assign someone else for them to get a push. Constant log outs. It's funny how our little small shop can pump out an iPhone app 20x faster than this multi million dollar company. We pay a ton of money for enterprise elite and this is what we get for our money. A garbage iPhone app. We support huge companies and this app basically does nothing for us as far as mobile support. It's a basic ticket answering app. No management. No reports (on the iPhone because guess what. Not everyone has an iPad strapped to their belt) no organization and no user and organizational fields... Why not have those but have ticket fields? Again, a true garbage app.
POLARISpro489 on Aug 17, 2015 for version 3.6.1
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Can't log in - update didn't fix anything
I can't log in on my iphone or my Samsung work phone. When I'm on-call I need to be able to communicate with customers wherever I am. Please fix asap.
Lisa628 on Aug 15, 2015 for version 3.6.1
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Mr.Sosa
I'm wondering how this app works. I have created an online account and when I'm trying to logging in it doesn't allow me.
Vjsbaez on Aug 14, 2015 for version 3.6.1
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Pretty good app
This a pretty good app. The only thing I wish it could do is allow you to download and choose which app to open an attachment. If I want to download an attachment, I have to go to the Zendesk site on my phone (which is NOT mobile optimized) and download it there. If you are going to push people to download the app from your website, make sure there is no reason someone would have to use your website instead of the app on their mobile device.
ryan90v on Aug 13, 2015 for version 3.6.1
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