Zendesk: Upgrade? Review

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New version is a step backwards. Buggier, and first comment in thread appears on the scroll view instead of most recent comment which is terrible. Please bring back old version.
Kingbear2 on Mar 31, 2013 for Zendesk
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ZenDesk 3.0
I'be only just started to use the trial so no real review here. But I can tell u they got rid of the zendesk Buddha app icon and changed it to to star looking thingy in their logo. :( Need option to bring Buddha app icon back!!!!!
SavaTom on Mar 27, 2013 for Zendesk
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Just updated
Just updated the app and its much more confusing i want the old zendesk back.
Carlitos* on Mar 27, 2013 for Zendesk
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Getting buggier
The new app has a new interface that I am not sure helps much, plus it is full of bugs. Upgrade failed, oh it installed but I was unable to process tickets at all. Logout and log back in failed to clear the issue, had to remove the app and re-install. Then I could get tickets to process but app crashed submitting a ticket. Please test the app better before releasing a new version.
Gmlmesh on Mar 26, 2013 for Zendesk
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Love the new version!
New app looks great and includes reporting user profiles and is overall nicer to use. Great improvement!
Avi Warner on Mar 25, 2013 for Zendesk
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Works now, QC issues in the past...
UPDATE: I opened a ticket with ZenDesk and they fixed the issue and released a new version within about a week. Given how long this has been going on, this makes me think that their dev team has no access to the reviews here. That, or maybe it took a message from a customer with a >$2000/month bill to get them moving. Either way, they've got some internal processes to work out. --- ORIGINAL: This used to be a great app for me to keep an eye on my team when I'm out of town but the last couple versions have been crashing constantly on me, making it useless.
jasonlitka on Jan 14, 2013 for Zendesk
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