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UI looks like iOS 5 I'd rather quit my job than use this iPhone app. Probably the worst experience out of any help desk iPhone app.
Clean the UI.
Great service, app needs tweaking Please make the app more useful with more features to better reflect your amazing features. Especially the "views" mode on the app should be the same costume made ones online.
No "take it" button for ticket properties There's no "take it" button for when you're wanting to update a ticket. The principal of an iPhone app is that it should be easier that the desktop version. Huge oversight not putting that button in there.