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Zendesk: Pretty but worthless Review

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Pretty but worthless
It looks really nice, but crashes ALL the time.
Kevin LJ on Feb 20, 2011 for Zendesk
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Major problems
This app has major problems and is basically useless as is. - ticket statuses don't update from web to app so 'solved' tickets still show as open in the app - No way to copy text from with a comment (can only copy the entire comment) - no way to merge tickets - tickets with 'solved' status show up in unsolved ticket list Etc etc etc
Newton613 on Feb 16, 2011 for Zendesk
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Very good except for missing CC: support
Everything looks great on the iPad and it would get five stars if it were not for the missing CC: functionality.
foucault on Feb 15, 2011 for Zendesk
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Awesome
Had given a 5 star, but still with no macros I've gotta lower my rating. E Dahl
Skeyelab on Feb 14, 2011 for Zendesk
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Completely useless.
This app never works. Its always crashing and is altogether a VERY unreliable way to answer support tickets.
Jenny from The Jenny and Jeffrey Show on Jan 31, 2011 for Zendesk
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Large bug
When you submit a comment and the option 'Requester sees comment' is ON, the requester actually DOES NOT see the comment. I was replying to customers from the iPhone and not getting responses, until I discovered that they were not getting any response at all. Totally unacceptable.
sarjoun on Jan 30, 2011 for Zendesk
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