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Crashes regularly I love being able to access my help ticketson my iPad, but this app needs some serious work. It crashes every time I try to use one of my custom fields. Since this is a required field I am unable to solve any tickets because of this problem.
Buggy! Tickets when solved, remain open. Counters do not update without manual refresh. App crashes every 5 minutes. Some tickets refuse to gob to solved status. No ability to mass update / close or delete. Absolute junk, which is about on par with zendesk.