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Zendesk: Makes work life easier Review

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Makes work life easier
The Zendesk app makes it easy to get a bird's eye view of the queue. I use the app every morning before work and it easily allows me to monitor incoming volume over the weekend. You can even respond to tickets while in transit to/from work. I'm a manager that's always on-call. The app helps me stay connected to what's going and facilitates a fast response without me having to lug my laptop around. It's a must-have for anyone that's already on Zendesk!
rogo8 on Sep 10, 2012 for Zendesk
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Great app. One bug
Great app. Must have for any zendesk user. (please move the cancel button on comment page it is where submit should be and I lose my text all the time)
restackhouse on Aug 31, 2012 for Zendesk
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Very helpful, use it all the time
I would love the ability to manage macros from within the app, especially the option to use my last submission to create a new macro (like you can do from the web interface). Also needs retina support for the new iPad. Great free app for Zendesk customers! Super useful.
Shadowbob on Jul 1, 2012 for Zendesk
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Junk
Just stopped working. Won't authenticate even though login is correct. Even when it did work, it's junky and not intuitive. Don't think you can even delete tickets in the app.
Fcloth on Jun 25, 2012 for Zendesk
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Crashes at Startup
Used to be a convenient app, now all our staff members report crashes at startup...
ClauPi3 on Jun 4, 2012 for Zendesk
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Crashes on Startup
Crashes each and every time on my 4S running iOS 5.0.1. Tried to reinstall, to no avail. Works on my iPad 1 at 5.0.1 though... Update ASAP!!! Great help-desk service and good iOS app (when it works).
y1m on Jun 1, 2012 for Zendesk
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