Zendesk: Large bug Review

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Large bug
When you submit a comment and the option 'Requester sees comment' is ON, the requester actually DOES NOT see the comment. I was replying to customers from the iPhone and not getting responses, until I discovered that they were not getting any response at all. Totally unacceptable.
sarjoun on Jan 30, 2011 for Zendesk
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Feature Suggestions
Need ability to manage multiple Zendesk accounts. Need macro support Would be nice if we could simply pull the screen down to refresh the screen (ala Facebook). Would be a helpful convenience. At least once a day the app hangs while updating or loading screens. Have to kill the app and restart to recover. Not sure why this happens. Great job on what you have developed so far.
Mikeytike on Jan 27, 2011 for Zendesk
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Pretty Good
Pretty good, wish you able to enable custom ticket views that were turned off.
jutsdtuas on Dec 12, 2010 for Zendesk
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Push a push update!
Really needs a push notification system. Other than that a search would e useful. Those are the only complaints I have. It's otherwise very useful.
Radek2 on Dec 8, 2010 for Zendesk
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Pretty good, really needs search!
Search and a way to sort the ticket views, like by most recently updated, would make this app awesome. Right now I find it limiting due to those missing features.
H36th3r on Oct 26, 2010 for Zendesk
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Needs a bit more
Great app for when I'm on the go, but needs the ability to turn on push notifications for new unassigned or updates on your assigned tickets. Also looking up by ticket number and macros would be awesome
Chet_Steadman on Oct 21, 2010 for Zendesk
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