Zendesk: Junk Review

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Just stopped working. Won't authenticate even though login is correct. Even when it did work, it's junky and not intuitive. Don't think you can even delete tickets in the app.
Fcloth on Jun 25, 2012 for Zendesk
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Crashes at Startup
Used to be a convenient app, now all our staff members report crashes at startup...
ClauPi3 on Jun 4, 2012 for Zendesk
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Crashes on Startup
Crashes each and every time on my 4S running iOS 5.0.1. Tried to reinstall, to no avail. Works on my iPad 1 at 5.0.1 though... Update ASAP!!! Great help-desk service and good iOS app (when it works).
y1m on Jun 1, 2012 for Zendesk
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Bad app
Crash after login
brunomaciel on May 31, 2012 for Zendesk
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I can't get it to work, right after I login it crashes!
VicDssc on May 30, 2012 for Zendesk
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Lack Reporting Capability
I bought this because it had five stars. I did not realize the comment was less than handful. I already paid for a full year of service, and put a lots of client support details on the app. Then I found these annoyances: 1. There is no function to archive selected project, so the app creates many "unfinished" projects. 2. There is no function to reopen the case, so the app creates a lots of cases with same title. It is very confusing. 3. There is no reporting function. When I gave them the feedback, they asked for more money. 4. There is no way to switch add temporary user, unless you pay for full year of service. It is a good thing I did not signed up for $600 or $1200 per person account. 5. There is no phone support, so if you ask questions, many people participates to confuse you rather than answer the question. They never give you satisfying answers. 6. There is no export function, so you can generate your own report. 7. There is no "send later" function, so client gets a little bits of a lots of numbers of reports. 8. There is no connection to your address book nor Google Contact. 9. There is no editing capability to edit the content after submission. 10. There is no one followed up if you open up a case with Zen Desk. I guess they have not figured out how this app works. Oh, it crashes in the middle of reports. You will loose all the details that you typed up.
adidas1943 on May 26, 2012 for Zendesk
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