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Zendesk: Excellent example of a practical enterprise app Review

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Excellent example of a practical enterprise app
This app is the perfect example of a practical enterprise app. I can use it from my couch to check in on tickets and help our team delight our customers.
LittleAlligator on Apr 27, 2011 for Zendesk
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Notifications?
I've implemented Zendesk for more than one client - love the product. User-configurable notifications would be great.
Feral Bueller on Apr 6, 2011 for Zendesk
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Great, but a bit lacking.
This app desperately needs support for landscape mode typing on the iPhone. At this point, it's kind of essential, and I don't really understand why it hasn't been included. I hope a future update will add the support.
Zatara214 on Mar 6, 2011 for Zendesk
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Needs macros!
Great app, I would use it all the time if it had access to my macros. With out, it's useless to me.
Alpha752 on Feb 27, 2011 for Zendesk
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Pretty but worthless
It looks really nice, but crashes ALL the time.
Kevin LJ on Feb 20, 2011 for Zendesk
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Major problems
This app has major problems and is basically useless as is. - ticket statuses don't update from web to app so 'solved' tickets still show as open in the app - No way to copy text from with a comment (can only copy the entire comment) - no way to merge tickets - tickets with 'solved' status show up in unsolved ticket list Etc etc etc
Newton613 on Feb 16, 2011 for Zendesk
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