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Zendesk: Buggy Review

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Buggy
Constant crashes on iPhone 4 3Gs beta 3, have been unable to view a ticket since installing. Also I had hoped they would have implemented push notifications, or at the very least webhooks for third party API's, for ticket updates. Hope they get the kinks worked out soon because this has potential.
Dyerucf on May 10, 2010 for Zendesk
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IT Consultant
I signed up for the 30 day demo this weekend. I added some client information and generally was getting ready to test drive the service this week. I received an email from a support person that they had been in my site and was giving me some feed back. I wasn't too thrilled that they were accessing the site without my permission. This is the problem with cloud computing - your data is out there and knows who is accessing it. I sent them an email to cancel my trial. I don't want to risk having my client data in view of prying eyes.
Bfnet on May 9, 2010 for Zendesk
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Great Support Management On-The-Go
Our small team of 5 has been using ZenDesk for months to manage IT help desk support tickets. The web app is great, but what we really needed was a mobile app so we could manage support tasks on-the-go and in meetings. This app has given us exactly what we needed.
NthDesign on May 6, 2010 for Zendesk
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+1
+1 for multiple account support & iPad app. Thanks!
Jasso12 on May 6, 2010 for Zendesk
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So far so good. Can we get an iPad version now?
I'd love to see a native ipad version that can implement more features from the amazing website.
endtv on May 6, 2010 for Zendesk
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Needs 1 More Feature
The new app is amazing for support purposes. Much quicker than the previous web version and easier to use. The one feature needed, multiple accounts. I manage multiple websites and it would be great to choose which one I wanted to access through the app instead of having to change login preferences each time.
gcoats84 on May 6, 2010 for Zendesk
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