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Buggy! Tickets when solved, remain open. Counters do not update without manual refresh. App crashes every 5 minutes. Some tickets refuse to gob to solved status. No ability to mass update / close or delete. Absolute junk, which is about on par with zendesk.
Perfect since the latest update Switching to zendesk was the best decision our company has ever made. I'll admit there was some issues with the app before, but now it is running flawlessly. Thanks zendesk!