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Zendesk: Basically garbage unless you are 12 years old Review

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Basically garbage unless you are 12 years old
This is a mediocre app. Don't expect the following from the worlds largest help desk company: Vital notifications for all assigned members of a group Light agent notifications isn't even real. Any type of push notification unless you are directly assigned. Constant crashing and a well through out error that pops up one million times when it for some reason can't connect to zendesk (Microsoft azure) servers A child-like font and mediocre interface designed when iOS 6 was new No improvements to the usability of the app since 2011 No way to edit any user or organization fields. Or even VIEW THEM. Again: no push notifications unless directly assigned. You must assign someone else for them to get a push. Constant log outs. It's funny how our little small shop can pump out an iPhone app 20x faster than this multi million dollar company. We pay a ton of money for enterprise elite and this is what we get for our money. A garbage iPhone app. We support huge companies and this app basically does nothing for us as far as mobile support. It's a basic ticket answering app. No management. No reports (on the iPhone because guess what. Not everyone has an iPad strapped to their belt) no organization and no user and organizational fields... Why not have those but have ticket fields? Again, a true garbage app.
POLARISpro489 on Aug 17, 2015 for Zendesk
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Wont open
Wont open and when it does it rejects my login
Tp34683 on Nov 14, 2013 for Zendesk
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Please reinstate TextExpander support
I'm seriously missing it. But I love your service, and your web app. I hope full iOS 7 support is coming soon.
PlayWorkSync on Nov 7, 2013 for Zendesk
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UI looks like iOS 5
I'd rather quit my job than use this iPhone app. Probably the worst experience out of any help desk iPhone app. Clean the UI.
POLARISpro489 on Nov 7, 2013 for Zendesk
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Ok - needs updated
Needs updated with iOS 7. Also have an issue with incorrect push notifications. Always displays an arbitrary number.
Sean Swetz on Nov 6, 2013 for Zendesk
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Need suspended ticket label
Need suspended ticket label in iPhone app for admin can manage ticket Thank you
Dedy14 on Sep 4, 2013 for Zendesk
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