US Airways: Worst Airline App Review

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Worst Airline App
Really? The last of the big airline apps (took years), and I can't even change my seat? Worse, I can't even change my seat when I link on to usair.com from here. Am I'm telling you this? Not only is it a major inconvenience but you're losing a revenue opportunity to overcharge people to sit in better seats for $44 a pop. You've gotta be kidding me... My local diner has more options on their app. See Delta App for state of the art. My suggestion, go ahead and fire your digital staff or please make them redundant in the AA merger, and PLEASE get that deal done soon...
Lepky on Sep 14, 2013 for US Airways
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Glad you now have an app, Now get the add to Passport bottom to work
the Peggee on Sep 13, 2013 for US Airways
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Barely useful
As others have pointed out this app is essentially brain dead. It can't remember anything from one screen to the next. It seems someone needs to think about what frequent flyers really want to do. One thing for sure they want is to look up a flight and check in. This alone is a counter intuitive process, app doesn't remember any info from screen to the next. So all in all it's very disappointing. Check in should be clicking a few boxes from the scheduled flights you have, not re entering everything from scratch. This is essentially the worthless mobile redirection from the web site moved into an app which was worthless. I always had to go to the full web site to do anything meaningful
AZDale on Sep 12, 2013 for US Airways
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Not ready for primetime
Compared to delta app, this one is a clustered mess. Boarding pass wallet does not work. Notifications do not work as the show your last flight, not current one. Checking in for a flight when logged in requires you to type in your confirmation number, then your email address just to get a boarding pass. At airport, neither the boarding pass wallet scan code or the mobile boarding pass scan code in email worked and had to print one instead. Again, take a clue from Delta. Less is more and make it simple.
CE_lola on Sep 12, 2013 for US Airways
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Convoluted navigation. Why must you enter the flight number to check in? It is already in the trips section. Why multiple entries of email and other info you already have to get a boarding pass? First shot at using mobile boarding pass failed at security line. Also failed at gate check. The AA app is intuitive and this is NOT!
Joseph CURTIN on Sep 11, 2013 for US Airways
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Unintuitive slop, actually. Complex navigation and the buttons and graphics confusingly highlight and give you the option to "copy" like you're clicking and dragging on a website, not an app. Poor interface for nearly every function. For instance, logging in gave me a confusing "today" or "tomorrow" button as though I had some other flight. Why would I EVER be allowed to pick which day I'm checking in for? I created an account, logged in, found my flight, but despite knowing about my trip, I was asked to enter in my own "frequent flyer" number even though I had seen in a few pages earlier. Again, why and I the one entering it again, When I tried to check in and get mobile tickets, the app tells me I need to select "send them to my phone" once I confirm my email. Ok. It says to click on "Send to smartphone" in a small instructional screen but there was no button to do that after registering. Just get with Passbook guys - this is weak.
Billions on Sep 11, 2013 for US Airways
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