MasterFX HD: Poor customer service..app almost awesome Review

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Poor customer service..app almost awesome
I actually love this app. I would have easily given it five stars if it wasn't for the need to use their customer service. I bought the big package of theirs which amounted to using every add on they had. I was very excited until I realized that the package does not crossover to the iPhone. I got it on my ipad assuming my apple I'd would transfer everything to. My iPhone. I wrote to the company ( side note the in app form to contact them does not work) and they said to reinstall. I did on my iPhone and nothing happened. That was a week ago and I have been trying to contact the company ever since and they refuse to respond to me. I want my purchase only iPhone. I am not buying the same package twice. I will gladly change this review if the company steps up properly. If not then this app is not worth buying any extras since it will not function on all platforms.
Furman boys on Aug 7, 2013 for MasterFX HD
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Love & hate
I love this app. It's very good and easy to use. But the only thing I HATE is that it crashes when I want to go back and change something then I have to start all over. Please fix this and it will be an awesome app.
Bbadored on Jul 31, 2013 for MasterFX HD
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I bought this app because I like to play with the usual family pictures, and I think it is pretty good actually. Then I bought the package that allows you to unlock all of the effects. Since then the app has been crashing over and over again. The app does have a recovery mode for the prior session, but it will not allow me to save any of the pictures I am making, which renders all of the cool features completely worthless. I hope that this gets fixed because until then I cannot use it for anything at all.
Vincognito on Jul 29, 2013 for MasterFX HD
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Fantastic app
It cool app but plz make an option to add photoshop brushes (abr) it will be cool and thx again!
Khudhermohammed on Jul 28, 2013 for MasterFX HD
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Expensive but worth it
$6 isnt much and this is worth every penny(:
Jasmin6543 on Jul 24, 2013 for MasterFX HD
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Amazingly fun app!
I LOVE creative photo apps & MasterFX certainly fits right in with my favorites. It includes masking so I can use only part of a photo, such as a person, & lots of fun objects & elements. I purchased the master pack for $7.99, which was a bit expensive IMO, but it's fun having all the options. MasterFX hasn't been out long & it shows its young age by crashing now & then. It's also not intuitive when editing between the layers & I couldn't find a tutorial or instructions. I don't like how the layer I just edited always moves to be the top layer instead of staying in its current position. I'm hoping MasterFX gets updated to fix the crashing soon & that new content is included in the master pack & not another IAP. If so, I'll change my rating to 5 stars. Update: After purchasing the master pack, I found it didn't include the extra backgrounds, which wasn't clear when I purchased the pack. EACH type of background is .99 for the "pro" versions. Also, after saving sessions & restarting the app at a later time, the saved sessions are either gone or don't include all the layers I had saved. I have sent in three different support questions &, so far, I haven't received an answer to one question & the two questions they responded to didn't help or answer my questions.
s.richard on Jul 21, 2013 for MasterFX HD
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