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Documents To Go® Free: Messed it up Review

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Messed it up
Was great until latest update, on dec 22, 2011, messed it up now unable to access all pages in excel file, which are very important to me. In future won't update right away
SandiKai on Jan 4, 2012 for Documents To Go® Free
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Crashes a lot
Every time I try to sync it crashes. It doesn't seem to support other languages. It's nice when it works, but it hasn't now for about a year.
حبيب on Jan 4, 2012 for Documents To Go® Free
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One request
I would like to see the ability to copy and paste images into the word document on the iPad and I'd like to be able to copy a table on a doc on the iPad and paste it within the same document (as in duplicating a table within a document).... Currently I have to do this on my laptop then sync it back up with the iPad (using iPad original)
Carriepike on Jan 4, 2012 for Documents To Go® Free
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latest update causing problems; Data Viz fix in the works
I'm a long time user of this product and like it very much. I have also been experiencing the issue of only be able to view 2 worksheets within a workbook. This has never been a problem and is a huge issue for me. On their website they post the following: Problem: I cannot access multiple spreadsheets in my Excel file after updating Docs To Go. Workaround: Our engineers are aware of this bug and are working on a fix. Unfortunately, Apple was not accepting new updates from developers until after the New Year. We do have a temporary work around for this issue: To access a certain worksheet, in the worksheet browser go to that worksheet name then rotate the iOS device. The worksheet should appear. We apologize for the inconvenience and we will submit a fix to Apple as soon as possible but Apple does take a few days to approve and release updates. Responding to an earlier post, this took about 10 clicks and less than a minute to find on their site. Seems fairly diligent and responsible to me. I would like to respond to an earlier review that says it doesn't sync to Dropbox. I don't know what that poor soul is thinking but I have been syncing DTG with Dropbox for over a year, and continue to do so as recently as 5 minutes ago.
Grady S. on Jan 3, 2012 for Documents To Go® Free
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Can't print excel
I use print magic and when I copy content into the clipboard/memory print magic says it cannot print what is in the clipboard because the content is not recognized and all I wanted to print was a spreadsheet list of 8 names and nothing more.
Truk Meister ;-) on Jan 1, 2012 for Documents To Go® Free
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Could be better, and terrible technical support
I like this app for accessing office docs (mainly word and excel) that I’ve stored on dropbox and Google Docs**. However, it could be better, and technical support is terrible. There are many Excel functions that it doesn’t support. If you open a workbook contains something that is not supported, it locks the whole thing. Also, in Excel, scrolling is very slow and cumbersome. For one thing, dragging is bi-directional, so it is difficult. If you want to scroll down, you have to be careful so you don’t scroll across at the same time. And it is very slow, even on the latest hardware (iPhone 4S and iPad2). You constantly get the “cross-hatch” display and have to wait for it to catch up. It would be really nice if it supported the Custom Views feature of Excel. Dataviz used to have an equivalent feature on PalmOS, but for some reason they didn’t carry it forward. Dataviz support is awful, I would call it user-hostile. Here’s an example. I was getting an error message opening a document stored on google docs. First, their knowledgebase is useless and out-of-date. Once I opened a ticket, I got a reply from someone whose signature lines says, “Sales & Marketing.” And he was about as much help as that. He had no clue about the problem, and was clearly grasping at straws and stalling, with replies like – “try switching from 3G to Wi-Fi and tell me if you're still having a problem,” and “delete the account and re-add it.” Finally I was able to get some hints that led me to a resolution on the Dataviz user forum. When I went to post my resolution there, I discovered that for some reason, they had locked the forum from updates. Why wouldn’t they let users help one another? Maybe they didn’t like how they were complaining to one another about the terrible technical support. Once I replied back to the “Sales & Marketing” guy that I figured out a solution, I got no response or acknowledgement. Furthermore, months after that occurred, my problem is not documented in their knowledgebase, and it is something that anyone could accidentally do. ** Note, I upgraded to the premium, but for some reason, my iTunes is not showing that I own it, but that’s a whole other problem.
RJKinsman on Jan 1, 2012 for Documents To Go® Free
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