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Documents To Go® Free: Cant Pair Device Error-No Support Review

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Cant Pair Device Error-No Support
I've been trying for weeks to pair my mac with my iPhone 5 and have been unable to do so. It sees my phone but then I get a can't pair device error. I've contacted dataviz several times and they don't reply unless I threaten to leave a bad review. Well once again they failed to get back to me so I have no choice but to leave a bad review. Can I get a refund since this no longer works?
WestyBueno on Nov 25, 2012 for Documents To Go® Free
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App has your back
This app is the best for backing up files.
SaintSteven on Nov 24, 2012 for Documents To Go® Free
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Great productivity app for iPhone
Use this app daily for excel spreadsheets. Latest update fixes issues with crashing after the phone goes to sleep or when multitasking between apps with a document open.
Christopher Konczyk on Nov 23, 2012 for Documents To Go® Free
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PATHETIC
Nice job fellas – this app used to work perfectly on my iPad and iPhone and now since your recent update, it can't find either my iPad or my iPhone. I've changed absolutely nothing on my end in regards to the wireless network. Excellent job, software gurus.
istariphoenix on Nov 20, 2012 for Documents To Go® Free
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Buggy
I have used this app for almost a year now. It has never been very stable or consistent but definitely has a lot of features most other office apps don't. Last few months of bugs have rendered the premium version practically useless for my work due to losing the ability to stably sync to the cloud without repeatedly crashing and corrupting documents.
LikSquirt on Nov 17, 2012 for Documents To Go® Free
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Getting worse by the day ...
This app used to be real good. But now it crashes regularly. It deletes an entire page of copy, which forces you to reboot the iPad. It duplicates copy at times, which forces you to reboot as well. Please fix that ...
VMFWriter on Nov 15, 2012 for Documents To Go® Free
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