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Bay Federal: Set up instructions poor, but the app is great Review

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Set up instructions poor, but the app is great
I can understand why so many people are frustrated with the app. The enclosed instructions for set up that come with your monthly bank statement aren't completely clear. If you attempt to set up via your home laptop or desktop, the /enroll address yields a 404 error. Download the app. The first time you open it, look for the "new user" link and click it. Follow the instructions. Set up a NEW username that is different than the one you use on your home computer/laptop. Set up the new security questions. Click the mobile link at the end of the set up and try it out. Close. THEN go to the app and login using your new ID, security info, etc. Now, the app should work flawlessly. I'm a little surprised that the developers weren't a little more clear in the instructions. When I searched for the app as it was named in the flier, "BayFedMobile," it didn't pop up. Only when I changed the search criteria to "Bay Fed" was the App Store able to find it. Hopefully, these sorts of kinks will be worked out as the app is more widely circulated.
genelope on Jan 12, 2013 for Bay Federal
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Excellent
I'm sorry to see so many of my Bay Fed members also have difficulties following directions. Once in it works great. Maybe Bay Fed could make sign up work for those of us that work at a lower grade level
Fdpb on Jan 11, 2013 for Bay Federal
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Bad
Won't accept capture code to create account. Too bad. I tried at least ten times
LompicoPete on Jan 7, 2013 for Bay Federal
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Setup is clumsy app is great
This application is difficult to set up, all you need to do is just look to the bottom of the application for the instructions. It's not obvious at first , but once you get it set up, it works perfectly!
FastEddie55744774 on Jan 4, 2013 for Bay Federal
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Read the instructions!
I was surprised about all the negative reviews. This app is great! Of course, one does need to read the instructions, but that goes for everything, does it not? The process only takes a few seconds. Register online with a new username/password combo for the mobile, and you are good to go!
cruzreader on Jan 4, 2013 for Bay Federal
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Terrible
I was excited to see that Bay Federal credit union finally had an app but trying to use it has been a terrible waste of time. First, I found it strange that it didn't use the same login info as the website. You're required to setup a new ID, password, and security questions. When I went to login with the app it kept telling me I had the incorrect login info, even though it was entered correctly. After trying to login a few times and getting errors, I got a message telling me I was locked out and needed to call a phone number. Forget that! I'll just use the website. Update: I finally was able to login to the app and I added a star to my rating. The app seems to work now that I got past login but it isn't designed very well. The graphics are very basic and not esthetically pleasing.
Bduckart on Jan 3, 2013 for Bay Federal
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